Frequently Asked Questions

At Puyu Retreats, we know that planning a wellness journey—especially one abroad—comes with questions. Whether you're traveling solo, with friends, or for a special occasion, this FAQ will help you feel informed and inspired as you prepare for your transformative experience in China.

1. What’s included in a Puyu retreat package?

Every Puyu retreat is thoughtfully curated, featuring boutique accommodations, daily wellness classes (like yoga, meditation, or TCM workshops), nourishing local cuisine, and round-trip transfers from a designated meeting point. Optional excursions, spa experiences, or personalized add-ons can be arranged to enrich your travel experience in China.

2. Is this a group retreat, or can I attend solo?

You are warmly welcomed whether traveling solo or with friends. Puyu retreats foster an intimate, supportive community, offering flexible, mindful programs for both solo adventurers and those seeking shared wellness journeys.

3. Who would enjoy a Puyu retreat?

Our retreats are ideal for curious souls looking for meaningful China visits, rest, and immersion in authentic Chinese culture, nature, and wellness. Guests often describe their experience as a holistic “reset”—physically, mentally, and emotionally.

4. Do you arrange international flights for guests?

No, international flights are not included. However, we provide detailed travel tips and support to ensure your arrival in China is smooth and stress-free.

5. Should I purchase travel insurance?

Yes, we highly recommend travel insurance that covers international travel and wellness activities. It provides peace of mind in case of travel changes, delays, or health-related needs.

6. What’s your cancellation and refund policy?

We understand that plans can change. To ensure fairness for all participants and to keep our retreats running smoothly, please review our cancellation and payment policy carefully before booking.

Deposit Policy

  • A $500 deposit is required to secure your spot at the retreat.
  • 100% deposit refund for cancellations made 60+ days before the retreat start date.
  • 50% deposit refund for cancellations made 30–59 days before the retreat start date.
  • No deposit refund for cancellations made 0–29 days before the retreat start date.

Remaining Balance

  • The remaining balance is due 30 days before the retreat start date.
  • Cancellations made 0–29 days before the retreat start date are non-refundable for the remaining balance.

Retreat Minimum Attendance

  • We will notify you 30 days prior to the retreat start date whether the minimum participant requirement has been met.
  • If the retreat is canceled due to insufficient enrollment:
    • You will receive a full refund of your deposit and any paid balance, or
    • You may choose to transfer your payment to a future retreat.

By paying your deposit, you acknowledge and agree to Puyu Retreats’ Terms & Conditions, including this cancellation and payment policy.

7. Which payment methods do you accept?

We accept major credit cards, Apple Pay, and PayPal. Secure online payment links are provided during booking.

8. Are there any extra costs, like tips or hidden fees?

Puyu pricing is transparent. All essential retreat elements are included. Gratuities are not expected in China but are always appreciated. Any optional upgrades or experiences will be clearly communicated before booking.

9. What languages will guides and facilitators speak?

Most retreats are conducted in English and Mandarin. If you need another language, please inform us in advance, and we’ll do our best to accommodate.

10. Are dietary preferences and restrictions supported?

Absolutely. Our chefs are happy to create nourishing meals to suit your dietary needs, including vegetarian, gluten-free, or allergy-specific requests. Please let us know in advance.

11. How do you ensure health and safety during the retreat?

Your well-being is our priority. We work with trusted local partners, uphold high cleanliness standards, and offer assistance for any health needs during your journey.

12. What should I pack for a retreat in China?

We’ll send a detailed packing list before your trip. Generally, we recommend comfortable, weather-appropriate clothing, activewear for classes, and personal essentials.

13. Can retreats be customized for groups or special occasions?

Yes! We offer tailor-made retreats for corporate teams, friend groups, or celebrations. Let us know your goals, and we’ll design a meaningful experience just for you.

14. What is the best time and city in China for a retreat?

Spring and autumn are especially beautiful, with mild weather and vibrant landscapes. We’ll help match your interests with the best city or tranquil location in China.

15. How does Puyu integrate Chinese culture and TCM into the retreat experience?

Puyu integrates Chinese heritage, TCM wisdom, mindful rituals, and local traditions into every retreat—offering a deeply enriching and restorative journey through China.