Terms of service

Puyu LLC – Booking Conditions

At Puyu LLC, we understand the importance of providing clear and transparent information to our valued retreat participants. This page outlines our booking conditions and policies, ensuring you have all the necessary details to make informed decisions about your journey with us.

We believe in fairness and strive to offer favorable terms that prioritize your peace of mind. Whether you’re joining us for a wellness escape or an immersive cultural experience, we are committed to providing exceptional service and unforgettable memories.

 

 

Assumption of Risks

I acknowledge that I have voluntarily applied to participate in the retreat designated in my booking (or one to which I may subsequently transfer). I understand that travel to retreat locations in China and participation in retreat activities involves certain inherent risks, including but not limited to: changes in itinerary due to weather or local conditions, transportation delays, remote locations with limited medical facilities, physical activities such as yoga or hiking, and cultural immersion experiences.

I hereby agree to be responsible for my own welfare and accept any and all risks of delay, unanticipated events, illness, injury, emotional trauma, or loss of personal property.

 

 

Release of Liability

I acknowledge that the cost of all Puyu LLC retreats is based upon participants executing this release of liability and assumption of all risks. Therefore, as lawful consideration for being permitted to participate in such retreats, I hereby release and discharge Puyu LLC, its partners, and employees from and against any and all liability arising from my participation in the retreat. This release shall be legally binding upon myself, any minors traveling with me, my heirs, successors, and legal representatives, to the maximum extent permitted by law.

 

 

Itinerary and Quotation Validity

All information in the retreat itinerary is accurate to the best of our knowledge. However, changes to our retreats can and do occur. This may be due to our effort to improve the program or for logistical reasons such as changes in transportation schedules or government policies. Puyu LLC will make every effort to keep you informed of any changes but cannot be held liable for alterations to published itineraries.

 

 

Reservations & Payments

Deposit Policy

  • A USD $500 deposit per person is required to secure your reservation.

  • Deposit refunds:

    • 60+ days before retreat start date: 100% deposit refund

    • 30–59 days before retreat start date: 50% deposit refund

    • 0–29 days before retreat start date: No deposit refund

Remaining Balance

  • The remaining balance is due 30 days before the retreat start date.

  • Cancellations made 0–29 days before the start date are non-refundable for the remaining balance.

Retreat Minimum Attendance

  • Puyu LLC will notify you 30 days prior to the retreat start date whether the minimum participant requirement has been met.

  • If the retreat is canceled due to insufficient enrollment:

    • You will receive a full refund of your deposit and any paid balance, or

    • You may choose to transfer your payment to a future retreat.

 

 

Cancellation by Puyu LLC

Puyu LLC reserves the right to cancel or postpone any retreat due to reasons beyond its control (including, but not limited to, natural disasters, political unrest, or travel restrictions). In such cases, Puyu LLC will refund clients fully, less any non-refundable costs already incurred, or offer the option to transfer your booking to another retreat.

 

 

Insurance

All Puyu LLC participants are required to provide proof of travel and medical insurance prior to retreat departure. Your insurance should cover injury, illness (including COVID-19), evacuation, and trip cancellation. We recommend securing comprehensive coverage upon booking to protect your investment.

 

 

Passport and Visas

You must carry a valid passport and obtain any required visas for travel to China. Your passport should be valid for at least six months beyond the end of your retreat. It is your responsibility to ensure you have the correct visas for your stay. Puyu LLC cannot accept responsibility if you are refused entry to a country due to incorrect or missing documentation. Where possible, we will assist in obtaining special permits for certain regions (e.g., Tibet), but this is not guaranteed.

 

 

Puyu LLC’s Responsibility

Puyu LLC organizes and facilitates retreat programs consisting of services such as accommodation, transportation, excursions, and activities, which we source from trusted third-party suppliers. These suppliers are independent contractors and not employees or agents of Puyu LLC. Therefore, our responsibility is limited: we are not liable for the willful or negligent acts or omissions of these suppliers or their staff, including any failure to deliver services as promised.

We are not responsible for:

  • Events beyond our control (e.g., acts of terrorism, war, weather events, strikes, transportation delays, or government restrictions)

  • Costs incurred by you in preparation for the retreat (e.g., non-refundable airfares, visa fees, equipment purchases, or medical expenses)

  • Additional travel arrangements required if you depart before the official start date or return after the official end date of the retreat

 

 

Photography on the Retreat

Puyu LLC reserves the right to take and publish photographs and videos during the retreat. By booking, participants agree to allow their image to be used for promotional purposes unless they notify us in writing prior to the retreat.

 

 

Claims & Disputes

Any dispute arising from services provided by Puyu LLC shall first be addressed through friendly consultation. If no settlement can be reached within 60 days of written notice, the matter shall be resolved through binding arbitration or litigation (as applicable) in the state of Washington, United States of America, under the laws of that state without regard to its conflict of law provisions.

Participants agree to submit to the exclusive jurisdiction of the state and federal courts located in Washington for the resolution of any such disputes, unless both parties agree in writing to an alternative forum.

 

 

Knowing and Voluntary Execution

I have carefully read and fully understand the contents and legal ramifications of this agreement, as well as all the conditions stated under the heading "Booking Conditions", especially noting those regarding cancellation and refund policies, limitation of liability, and responsibilities of participants. I understand this is a legally binding and enforceable contract, and I agree to its terms of my own free will.

By paying the deposit, I acknowledge and agree to Puyu LLC’s Terms & Conditions, including this cancellation and payment policy.